Refund Policy for ReachGiant
Overview
This Refund Policy outlines the terms and conditions under which customers can request refunds for the services provided by ReachGiant. Our goal is to ensure clarity and fairness, while also protecting the interests of our business.
Conditions for Refunds
Customers may request a refund under the following conditions:
Service Not Rendered: If a service was paid for but not delivered within the agreed-upon timeframe, customers may be eligible for a refund after a thorough review of the circumstances.
2. Service Quality: If the quality of the delivered service does not meet the agreed-upon standards, customers can request a partial or full refund depending on the extent of the issue, subject to our verification process.
3. Cancellation by Customer: Customers may cancel a service and request a refund under the conditions specified in our cancellation policy.
4. Mistaken Payment: If a payment was made by mistake, customers must notify us immediately for a refund consideration.
Refund Process
To request a refund, customers must follow these steps:
Contact Us: Email us at big@reachgiant.com or call us at (323) 823-5153 within 14 days of the service delivery date to initiate a refund request.
2. Provide Details: Clearly state the reason for the refund request, including any relevant details or documentation that support the claim.
3. Review: Our team will review the refund request and respond within 14 business days with a resolution.
Refund Decision
After reviewing the refund request, we will:
Approval: Approve the refund if it meets our policy conditions. Refunds will only be issued if ReachGiant determines that the service provided deviated significantly from the agreed terms.
2. Denial: Deny the refund if it does not meet our policy conditions. A detailed explanation will be provided.
3. Alternative Solutions: Offer alternative solutions if applicable, such as redoing the service at no additional cost.
Refund Timeline
Once approved, refunds will be processed within 30 business days. The refunded amount will be credited back to the original payment method used during the purchase.
Exceptions
Refunds are not provided for the following situations:
Change of Mind: Refunds are not provided if a customer simply changes their mind after the service has been delivered as per the agreed-upon terms.
2. Late Requests: Refund requests made more than 14 days after the service delivery date will not be considered.
3. Non-Compliance: Refunds will not be issued if the customer fails to comply with the refund request process.
4. Customer Delay: Refunds will not be provided for delays caused by the customer, including but not limited to, failure to provide necessary information or approvals.
Limitations of Liability
ReachGiant’s liability is limited to the amount of the service fee paid by the customer. Under no circumstances will ReachGiant be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our services.
Contact Information
For any questions or concerns regarding our refund policy, please contact us at:
• Email: big@reachgiant.com
• Phone: (323) 823-5153
• Address: 4060 Coyote Fork, Truckee, CA 96161
Policy Updates
We reserve the right to update this refund policy at any time. Any changes will be posted on our website and will be effective immediately upon posting. It is the customer’s responsibility to review the refund policy periodically.
Compliance and Security
We comply with PCI standards to ensure the security of our customers’ payment information. Our website uses HTTPS and other security best practices to protect against data breaches and card testing.
By implementing this comprehensive refund policy, we aim to build trust with our customers and provide a clear and fair process for handling refund requests while protecting the interests of ReachGiant.