Frequently Asked Questions
Getting Started
1. How do I move forward?
Moving forward is easy. We’ll send you a secure payment link via Stripe along with an onboarding form. Once you complete it, our team will take care of the rest and schedule an onboarding and introduction meeting.
2. Do you have contracts?
No, we work on a month-to-month basis. We don’t rely on contracts to keep clients—we keep them by delivering real results and clear communication. Our focus is simple: communication, quality, and results—the three things that matter most to our clients.
3. How quickly do you launch after I sign up?
Once the onboarding form is complete, we can launch your campaigns usually within 7 days, depending on complexity. Our goal is to get results as fast as possible.
4. What’s the onboarding process like?
Once you sign up, we send you an onboarding form and schedule a the team introduction and strategy call. We plan, analyze, and set everything up. We handle your campaign setup, tracking systems, and launch to ensure a smooth and effective start.
Our Experience & Approach
5. How long have you been in business?
We’ve been in business for three years and have grown quickly due to our reputation for quality work, strong results, and great communication. We have over 100 five-star reviews and a proven track record, and many video testimonials.
6. How many clients do you have?
We currently manage just under 50 clients with a team of 10. We’re big enough to provide top-level expertise but small enough to give personalized attention.
7. Where are you based?
We’re based in the USA, with team members in California, New York, Austin, and Canada.
Services & Performance
8. Should I do SEO, Google Ads, or both?
It depends on your goals and budget. SEO builds organic traffic over time, while Google Ads brings immediate leads. Most businesses use both—SEO for long-term growth and Google Ads for quick results. If your budget allows, running both is ideal.
9. What’s the difference between Google Ads and Facebook Ads?
Google Ads is search-based—people are actively looking for what you offer. Facebook Ads (including Instagram) is interruption-based, meaning we use engaging ads to capture attention. Both work well, and many clients use both for a balanced approach.
10. Can you get me a 4X ROAS?
We never promise ROAS because results depend on your offer, audience, and budget. What we do promise is daily optimization, split testing, and strategy to lower costs and maximize conversions. Our clients work with us because we deliver results, and our case studies prove that.
11. Do you do TikTok Ads?
Not yet, but we’re considering adding it in the future. Right now, we focus on what we do best: Google and Facebook Ads.
12. What industries do you specialize in?
We’ve worked with businesses in eCommerce, home services, B2B, professional services, healthcare, SaaS, and more. We focus on quality over niche, specializing in Google, Facebook, and cold outreach. For every client we take on, we research, plan, and analyze carefully to ensure a great fit.
13. Are we a good fit for you? Does ReachGiant work with anyone?
No, we don’t work with everyone. We only take on clients we believe we can genuinely help and deliver strong results for. Our goal is to ensure a great fit so that both sides get the best possible outcome.
Working With Us
14. What would working with you look like?
We focus on results, quality, and communication. We take a strategic approach, optimize continuously, and stay fully engaged in your success.
15. How is communication with your team?
We keep communication simple and effective. Instead of mandatory monthly meetings, we send weekly Loom video reports showing progress, key metrics, and next steps. If you ever need a call, you can request one anytime. We respond to emails within 24 hours and make sure you’re always in the loop.
16. Can I approve everything before it goes live?
Yes! We share drafts of ads, emails, and campaigns before launching. You can review and request any changes to align with your vision.
17. Do I need to provide anything for my ads?
If you have brand assets like images, videos, or a logo, we can use those. If not, our designers can create high-quality ad creatives for you. Our team handles everything from copywriting to design in house.
18. Will I own everything if I stop working with you?
Yes! Your ad accounts, creatives, and all campaign data belong to you. If you ever decide to manage things in-house, we’ll make the transition smooth.
Budget & Expectations
19. Can I start small and scale up later?
Yes! Many clients start with a smaller budget to test results before scaling up. We focus on optimizing first, then increasing spend once we see what works. For Google Ads, we recommend starting with at least $1,000, though $1,500 is ideal for the best results.
20. How much should I spend on Google and Facebook Ads?
Our clients’ ad spend ranges from $1,500 to $100,000 per month, depending on business size, goals, marketing budget, and revenue. No matter the budget, we scale strategically based on data and ROI. Once we see positive results, we increase spend intelligently to maximize returns.
21. Do I need a big budget to see results?
Not necessarily. While larger budgets allow for faster testing and scaling, we can start with a manageable budget and optimize from there. Our goal is to make sure every dollar you spend is bringing in results.
22. What if I already had someone running my ads?
That’s not a problem. We can audit your existing campaigns, find areas for improvement, and either optimize what’s there or build something better from scratch.
23. What happens if I want to pause my ads?
You can pause or adjust your ad spend anytime. If you need to take a break, we can also focus on refining your strategy so you’re ready to relaunch stronger.
Results & Proof
24. How do I know this will work for my business?
We’ve worked with businesses across many industries, and our approach is data-driven. We analyze your market, audience, and competitors to create a strategy that works.
25. How do I track progress?
We provide weekly Loom reports with key insights and set up zoom meeting when needed. If you ever have questions, we’re always available. Our communication is 1st class.
26. Can you show me results from other clients?
We can share video testimonials and case studies, but we don’t share individual client accounts, just as we wouldn’t share yours. If they ask about Facebook Ads, we can show examples of ad creatives and past results.
Addressing Concerns & Making the Right Choice
27. I’ve been burned by agencies before. Why are you different?
We hear this a lot. What makes us different is transparency, clear reporting, and a month-to-month model where we have to earn your business every day. Our results speak for themselves.
28. Why does cold email work?
Cold email is one of the best B2B strategies when done right. We use highly targeted lists, personalization, and tested frameworks to get responses. It’s a direct way to get in front of decision-makers and generate leads.
29. How do I know you’re the right agency for me?
We focus on transparency, strong results, and great communication. Unlike other agencies, we don’t lock you into contracts—you stay because we deliver. Our case studies and testimonials show the success we’ve had with businesses like yours.